• 4.5 (6)

Trek Travel

Trek Travel is bike tour operator in the US and Europe with a strong reputation. Trek is especially known for the fantastic bikes they offer on their tours, in partnership with the bike company with the same name.
Company rating: 4 out of 5 with 6 reviews
Trek Travel

International Bike Tour Operators

Website: http://www.trektravel.com

COMPANY DETAILS

Phone: 866-464-8735

Location: FRANCE ITALY SPAIN BELGIUM CROATIA DALMATION ISLANDS IRELAND CZECH REPUBLICUSA COSTA RICA AUSTRALIA VIETNAM CAMBODIA

Price: Luxury

Trek Travel is bike tour operator in the US and Europe with a strong reputation. Trek is especially known for the fantastic bikes they offer on their tours, in partnership with the bike company with the same name.


USER REVIEWS

Average user rating from: 6 users

Overall rating
4.5 (6)
Guide Quality
5.0 (5)
Hotel / Accommodations
4.6 (5)
Food
4.2 (6)
Bike Quality
5.0 (5)
Value
4.0 (6)
Customer Service
4.0 (6)
Guide Quality
Hotel / Accommodation
Food
Bike Quality
Value
Customer Service

REVIEWED BY Julie

Trek vs. Backroads comparison

I have travelled on three trips with Trek to the Tour de France, Ireland and a New Zealand Multisport. Having recently tried my first Backroads trip, I can testify that Trek beats Backroads hands down in every category. First, with respect to guides experience. When they started Trek, a number of guides were hired by Trek from Backroads. Their experience has continued to accumulate and I have had the same guide on more than one trip. They don't seem to have turnover and because of this you get really experienced guides. Every morning on my Trek trips, their mechanics were going over our bikes making sure everything was in good shape before our ride. On Backroads recently, I was shocked to witness clients having to check their own tires and asking to have air put in their tires. On road support Trek guides continue to monitor the routes back and forth, beginning to end and they do not leave their posts until every client is off the road. Backroads on the other hand, has guides that are at lunch while clients are lost out on the road, at times nonresponsive to phone calls requesting help. All my Trek guides were from the US or Canada and seemed to have years more experience then the young, inexperienced foreign guides Backroads is now hiring. And the guides on Trek that I have had remember what your favorite drinks and snacks are and have them ready from van support. In fact one day in New Zealand when I thought all the orange juice was gone and no stores were available, up pulls my guide, Dave Edwards(who has years of experience and is fantastic) with my orange juice. On Backroads, they tell you to get what you need in the food and drink piles if they even have what you like. Unfortunately, I think Backroads is just "getting too big for their britches" as they say. They don't even send you a bike jersey for their trips, only a tee shirt and previous clients have told me they had to buy them to get them. Trek on the other hand, sent us beautiful bike jerseys that I recently wore on my Backroads trip. One would think that is silly that we are all advertising for Trek while we ride on our Backroads trips. As other reviews have attested to, Trek supplies fantastic bikes while Backroads doesn't seem to care much what you get. On our trip, a client paid extra to ride a Specialized bike that was more on par with the Madone's that Trek supplies. I have never had to pay extra for a great Madone with Trek. Beware of Backroads lodging as they do not seem to evaluate there lodging spots to make sure there are adequate acceptable rooms for all their clients. Two out of three lodging spots on our trip had terrible attics room that no one wanted but someone always got stuck with. And ironically it seemed to be the most repeat customers on Backroads that had the best rooms. I may have been lucky on my Trek trips but I do not remember hearing any other clients complaining about their rooms with Trek. On Backroads, it was not hard to find out who got struck with the hot attic room the night before. On to food and drink. Trek had a fabulous cocktail hour or wine tasting every night of every trip I took with them. Backroads will do it occasionally but nothing like Trek and generally you are on your own. The food seemed to be better quality and more plentiful on Trek,at times feeling like a feast at some of the castles in Ireland. Recently, I skipped lunch on Backroads since I made a wrong turn and the flies had been feasting on my lunch for at least an hour. No guides seemed to be concerned or offer any thing fresh. Another day Background had us meet at a restaurant in a small town and you would think that we would at least have water on the table after our long hot ride. Trek would have it all set up but on Backroads you better be able to get it for yourself. As you can tell I am a happy satisfied customer of Trek. It is surprising too me how many repeat customer I have met on Backroads. I don't get it other than to say, "they just don't know what they are missing".

REVIEW

Location of Tour

TDF, NZ, Ireland

Your Location

Costa Brava

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Overall rating
5.0
Guide Quality
5.0
Hotel / Accommodations
5.0
Food
5.0
Bike Quality
5.0
Value
5.0
Customer Service
5.0

REVIEWED BY HDS

Great in every way

We did a Tuscany tour with Trek Travel. Tuscany is amazing, and Trek did a fantastic job. We enjoyed every minute of the tour, and would happily go again, both Tuscany and Trek. Trek really takes care of the minutia of planning a trip. As a result, we were able to relax enjoy the biking and sites, and focus on enjoying amazing Tuscany. It is a great place to bike with spectacular landscapes, rolling hills and vineyards. Trek did a good job planning the the meals. There were a number of wine and cheese tastings, pizza and pasta making, and some really good sit down meals. The breakfasts and the lunches the guides prepared were good. Some other bike tours we have been on the food was more gourmet, but then again we did not spring for "Luxury" level tour. The bikes were great, way, way, way better than other tours we've done - really nice Trek Madones. I liked it so much I traded up when I got home. Tuscany is not an easy place to ride and I saw lots of other tours on steel hybrids!

REVIEW

Location of Tour

Tuscany

Your Location

Fort Lee, NJ

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Overall rating
4.8
Guide Quality
5.0
Hotel / Accommodations
5.0
Food
4.0
Bike Quality
5.0
Value
5.0
Customer Service
5.0

REVIEWED BY Dawn Scalfaro

100th Tour de France

We attended the viewing platform in Paris for the 100th Tour de France and paid $500.00 per person. We did receive unlimited food and drink at the automobile club and the venue was quite nice. However, we did not receive a single thing commemorating the 100th Tour and in addition, we met over 30 people from other countries who received a free entrance to the event. So, we the Americans, supported the American company, while their business partners attended for free on our dime. Not cool!

REVIEW

Location of Tour

Paris France

Your Location

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Overall rating
1.9
Guide Quality
N/A
Hotel / Accommodations
N/A
Food
3.0
Bike Quality
N/A
Value
2.0
Customer Service
1.0

REVIEWED BY Ecm

Trek travel is the absolute best bike company, especially for people who really like to ride. The quality of the biking was exceptional, including the routes, bikes and support. The customer service is the best I have come across in the travel industry yet.

REVIEW

Location of Tour

Solvang Ride Camp

Your Location

Toronto

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Overall rating
5.0
Guide Quality
5.0
Hotel / Accommodations
5.0
Food
5.0
Bike Quality
5.0
Value
5.0
Customer Service
5.0

REVIEWED BY Brady

Tuscany Luxury Tour with Trek Travel

We had an amazing time on this tour. It was a very interesting and active itinerary with tours of towns and cultural sites, wine tasting, and cooking classes. The food was really excellent on this tour and you can eat all you want with the challenging riding in Tuscany. Tuscany is definitely tough! Lots of hills. The tour guides were extremely knowledgeable and very fun people. They absolutely went out of the way to make everyting perfect for us.

REVIEW

Location of Tour

Tuscany

Your Location

US

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Overall rating
5.0
Guide Quality
5.0
Hotel / Accommodations
5.0
Food
5.0
Bike Quality
5.0
Value
5.0
Customer Service
5.0

REVIEWED BY Lou

A Bucket of Disappointment for a Bucket List Trip!

In October 2015 I traveled with 3 friends from the east coast to California for the Trek Travel trip of the California Wine Country. Aspects of the trip were wonderful, but overall I was disappointed from a quality standpoint and was very disappointed from a value perspective, all exacerbated by the trip failing to deliver on many of the things promised by Trek’s east coast agent, as well as by their flashy brochure. The Good: The guides were very customer-focused and eager to please; really nice people. The bike I was given to ride was completely as advertised: smooth, perfectly functional, and quite a joy to use. The scenery was superb, and the routes well planned to limit the amount of climbing. Hotel H2 in Healdsburg was gorgeous albeit a bit “out there” from a design and “green” standpoint. Breakfast each day was varied and high quality. The two dinners and the lunch included in the trip were very good. The Tolerable: To me, the Mount View hotel in Calistoga flirted with being unacceptable. It could be very good but simply was not when I visited. The Bad: The trip details make a big deal out of guests being provided a Garmin 8 series computer and use of a helmet if desired. The Garmin had no cadence capability and had no Bluetooth connectivity. I could live with not having cadence data, but no Bluetooth? Sadly, not an inch of my rides was captured in Strava. The helmets are ugly. Period! The Inexcusable: The trip brochure states as follows … Day 1: Stop into the gift shop at the Culinary Institute of America during the ride and admire the fabulous architecture, peruse the Corkscrew Museum, or taste a delicate handmade croissant at the Bakery Cafe. Day 3: Take a break from pedaling and stop to taste a crisp Sauvignon Blanc at Hanna Winery or a robust Zinfandel at Soda Rock. Day 4: Stop to explore wineries like the Francis Ford Coppola Winery, complete with memorabilia from the Coppola family’s filmmaking career. Take a break from pedaling and stop to taste a crisp Sauvignon Blanc at Hanna Winery or a robust Zinfandel at Soda Rock. Taste wines from the barrel at Zichichi, or a cool, crisp, biodynamic Sauvignon Blanc in Quivira’s solar-powered tasting room on our way to lunch at the Dry Creek General Store. The only part of the above descriptions we did was to stop at Hanna Winery and the Dry Creek General Store. The Hanna stop came with a tasting cost that I had to pay for, and I got to purchase lunch at the General Store. We did not stop at the CIA (though we did drive by it), nor did we stop at Coppola, Soda Rock, Zichichi, or Quivira! I feel badly misled and way oversold!! The trip was very long on pedaling past wineries and very short on experiencing them. If you take this trip please know that it’s a bike ride through wine country, not an experience of the wine country. To me, that’s a BIG difference and the reason why my Bucket List has been checked using a pencil.

REVIEW

Location of Tour

California Wine Country

Your Location

East Coast U.S.

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Overall rating
3.6
Guide Quality
5.0
Hotel / Accommodations
3.0
Food
3.0
Bike Quality
5.0
Value
2.0
Customer Service
3.0