USER REVIEWS

Average user rating from: 5 users

Overall rating
3.0 (5)
Guide Quality
2.0 (1)
Hotel / Accommodations
3.6 (5)
Food
3.6 (5)
Bike Quality
2.2 (5)
Value
2.8 (5)
Customer Service
2.8 (5)
Guide Quality
Hotel / Accommodation
Food
Bike Quality
Value
Customer Service

REVIEWED BY dean on Aug 25, 2017

biking not good in Poland

Tour leader could not speak English well so we were misled by Eurobike. The entire tour was conducted in German with a little English at the end of each lecture. E-bike was not suitable for poland ' bike paths which are all dirt and sand.

REVIEW

Location of Tour

Poland

Your Location

usa

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Overall rating
2.5
Guide Quality
2.0
Hotel / Accommodations
4.0
Food
3.0
Bike Quality
2.0
Value
2.0
Customer Service
2.0

REVIEWED BY Wendy on Aug 8, 2017

Munich to Innsbruck

I took a solo self-guided tour from Munich to Innsbruck in July 2017. It was a beautiful tour, mostly on bike paths. The printed directions were usually—but not always—pretty good. The scenery was absolutely beautiful. The paths had more gravel than I was prepared for. I used an ebike for the first time, and there was definitely a learning curve. Also, the motor didn't seem like it was going to last as long as it was supposed to on any given day, even though I charged it every night. Eurobike provided a great pannier and handlebar bag, but the bike didn't have a cage for a water bottle, so I had to stop and open the handlebar bag every time I wanted a drink. The hotels were great, and they were in decent locations for the most part. I'd recommend that Eurobike add water-bottle cages to the bikes, and add instructions to some of the sites they recommend visiting along the way. I've been on several bike tours, and overall I'd say this was a very positive experience.

REVIEW

Location of Tour

Europe

Your Location

NY

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Overall rating
3.8
Guide Quality
N/A
Hotel / Accommodations
4.0
Food
4.0
Bike Quality
3.0
Value
4.0
Customer Service
4.0

REVIEWED BY Andrew on Jul 22, 2016

Austria

We took a self-guided tour 10 day tour along the Austrian Danube. The trip included hotels with breakfast,luggage transport, bike rental, and maps. The trip was very reasonably priced and we were quite happy with the overall service.

REVIEW

Location of Tour

Austria

Your Location

London

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Overall rating
4.4
Guide Quality
N/A
Hotel / Accommodations
4.0
Food
4.0
Bike Quality
4.0
Value
5.0
Customer Service
5.0

REVIEWED BY Miren on Jul 22, 2016

Eurobike/Radreise Freunde

We took a self-guided tour, 2 weeks, along the Danube from Passau to Budapest. We booked our tour with Eurobike.at but the second week tour was done by another company, Radreise Freunde. The trip included hotels with breakfast, luggage transport, bike rental, and guidebook with maps. Unless you decide to visit suggested sightseen which requires leaving the normal Danube path, the standard path was mainly level apart from the Wachau day (short up and downs) and couple of days in the second week with a few hills. From Passau to Bratislava the path could be done traffic free or using quiet roads but from Bratislava to Budapest around 100km are using main dangerous roads, not suitable for families at all. The trip is based on a book published by Bikeline on 2012, a bit out of date already but neither Eurobike nor Radreise take care of updating or adding new information, routes, sightseen, suggestions… to the trip at all. Because the information given is a copy/paste and it is not personalized, they don’t care about removing or recommending alternatives for Mondays when all museums are completely closed and cannot be visited. Again from Passau to Bratislava is mostly signposted but from Bratislava onwards you better help yourselves. Regarding to the bikes; we found several problems with them: -they had so many visible crashes all over and didn’t look very modern at all as suggested on the website. -Pedals very slippery in wet weather. -not adequate tyres, very slippery as well, we fell down couple of times in asphalt surface. -brakes were losing strength gradually and we were not able to stop the bikes properly. -front suspension would be handy especially for the second week Vienna-Budapest. -hand grips were completely out of place, age worn and when wet they were going all round and round in the handlebar. -I wanted to use my own saddle so I asked for the adaptor which I supposed to bring with me because I wasn’t sure how it looks like. I received a very handy email from customer service with a picture on it’ so everything looks good. I bought the adaptor and take it with me but surprisingly the adaptor wasn’t needed at all on my bike (21 gear) and I checked other Eurobikes I have seen all along the trip (mostly when they are parked in the Hotels)and didn’t find any which requires the adaptor. So here is how it works; labels are required on every luggage with the booked name on it and bags quantity; every morning we were told to leave the luggage in the lobby by 8:30-9:00 AM and on arrival the luggage will be ready on the lobby before 6:00PM. The problems we found: -The luggage is left completely unsecured in groups (depending on each company) too close to the main door, close to everyone going in and out from each hotel with nobody checking in on them. In the second week, one of our bags was missing; after several calls, we find out that surprisingly the driver wasn’t even able to tell how many bags were collected from the hotel. So we understood that the collection guy just saw a group of bags all together in Latja Park Hotel and he just put them on the van without checking Eurobike labels were it states how many bags comes with each traveller and so can be checked the proper number of items which has to be collected and delivered to the next hotel, to Barokk Hotel Promenade in our case. So we coulnd’t know at the first instance if our bag was misplaced or it was actually stolen from the Hotel main door. So basically the drivers don’t count the amount of luggage to be collected and don’t count the amount of luggage to be delivered in hotels so any luggage could be misplaced at any time very easily. -Even if we were asked to leave the luggage by 9:00AM, the collection never happened before 10AM even in some hotels at 11:00AM the luggage was still in the lobby. That means we were forced to wake up early every day, even if there wasn’t any need for it, just because we had to leave the luggage on the lobby at the time specified. It really sounds ridiculous. At the end we booked the trip mainly because we thought we would be able to organize ourselves for the day without having any schedules to fulfil and having all day to reach the final point we wouldn’t need to wake up early. Even more, sometimes the forecast recommended safer ride closer to the afternoon than in the morning. Regarding to the hotels, we booked with 4*Hotels and we were given mostly 3*hotels or none listed 4* hotels under the HOTREC Europe Hotel Association, so very questionable 4*. Our recommendation is to book own hotels online as the bikes and book a taxi from there to deliver the luggage, I can assure you it would be more secure.

REVIEW

Location of Tour

Passau-Budapest

Your Location

UK

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Overall rating
2.1
Guide Quality
N/A
Hotel / Accommodations
3.0
Food
4.0
Bike Quality
1.0
Value
2.0
Customer Service
1.0

REVIEWED BY James Davids on Jul 22, 2016

Eurobike / Ruckenwind

We took a bicycle tour along the wonderful Canal Du Midi in the south of France this past summer. We booked our tour with Eurobike.at but the actual tour was done by another company, Ruckenwind (http://www.rueckenwind.de/en ) from Germany. The scenery was beautiful and the daily distances travelled were good, neither too far nor not far enough. The path was level with no hills to climb. We cycled in a group but without tour guide. This is not a guided tour, but we knew that before we started. What we did not know is that everybody in our group spoke German and little English. Upon closer reflection, we should have known that German was going to be the language of choice as both Eurobike.at and Ruckenwind are from German speaking countries (Austria and Germany). Unfortunally, the guidebook given to us was also in German. But since we were in a group, we just followed behind the others and thus really had no need for any guidebook or map. However, it also did not allow us to set our own pace or schedule. The Germans like to wake up early, probably due to fact that they did not suffer from jet-lag. A lovely Swiss couple helped us translate parts of the guidebook that talked about history, which was very nice of them to do. We were, however, more dissapointed in the bikes we were rented (note: the tour prices on their website do not include an actual bike; they assume you bring your own). The bikes were not comfortable for the towpaths along the Canal Du Midi. The towpaths were not paved in most parts, and the bikes had neither a suspension fork nor seat suspension to help smooth out the ride. We were quite sore for the entire trip! Everybody on the trip had the same problem. I took some pictures of the bikes, so you can see what we rode. Pictures link: http://s1314.photobucket.com/user/jimmy_davids/media/lesomailruckenwind3_zpsa7c83945.jpg.html The ruckenwind website shows in fact the same bikes. They were not in the best condition, and they looked like they were stored outside all year. Another problem we had about Ruckenwind was that their website claimed that their entire route was sign posted with their own private signs. Maybe they are in their other routes in Germany, but we did not see any signs during our trip. We asked the Ruckenwind representative about this when we returned the bicycles, and he actually told us that their website was indeed wrong and that there are no Ruckenwind signs along the route. He said it was something that the webmaster had to correct, but as of this date no changes have been made to their website… We certainly felt deceived by this false claim. The van support was also not true. We never saw the van, only during the first and last days of our trip. When we got a flat tire, we had to change it ourselves. The hotels were very good for the first three nights, but quickly become less attractive as the trip progressed. After getting back home I went on booking.com and found that we could have easily booked the same hotels ourselves and saved several 100 dollars / euros by doing so. In summary we think the trip was great with beautiful scenery and nice weather. The problems were with the bicycles (poor quality, uncomfortable, noisy), the false claim of route being sign-posted (no signs anywhere), lack of van-support (no van seen) and the high price (cheaper to book own hotels online). Would I recommend trip to friend? Yes, mainly due to scenery and climate.

REVIEW

Location of Tour

Canal Du Midi

Your Location

US

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Overall rating
2.4
Guide Quality
4.0
Hotel / Accommodations
3.0
Food
3.0
Bike Quality
1.0
Value
1.0
Customer Service
2.0