• 3.2 (8)

Custom Getaways

Custom Getaways is a Tour Operator specializing in sporting trips in general, with cycling trips in particular a focus.    Custom Getaways are Official Tour Operators, appointed by the race organizers themselves for races such as The Tour de France,  Etapes du Tour, Paris-Roubaix Challenge, La Marmotte, and many more premier organizations.
Company rating: 3 out of 5 with 8 reviews
Custom Getaways

International Bike Tour Operators

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Custom Getaways is a Tour Operator specializing in sporting trips in general, with cycling trips in particular a focus. 

 
Custom Getaways are Official Tour Operators, appointed by the race organizers themselves for races such as The Tour de France,  Etapes du Tour, Paris-Roubaix Challenge, La Marmotte, and many more premier organizations.


USER REVIEWS

Average user rating from: 8 users

Overall rating
3.2 (8)
Guide Quality
3.0 (8)
Hotel / Accommodations
3.9 (8)
Food
2.8 (8)
Bike Quality
3.3 (4)
Value
2.9 (8)
Customer Service
3.0 (8)
Guide Quality
Hotel / Accommodation
Food
Bike Quality
Value
Customer Service

REVIEWED BY Gregory

Custom Getaways was the worst part of the trip

Short non-cycling VIP Tour (same as reviewer Judy Brandt); simply put the custom getaways package offered almost zero value and the tour group census was that we’d been better off hiring a car and going self-supported. We were herded around by a lost and unenthusiastic guide on a huge tour bus. Their website advertises that they have the best route access… but were stuck parking the bus and walking huge distances to get to some non-private viewing area where we were left trying to squeeze into areas where people had arrived early and gotten good spots. Some details/ VIP access advertised in our paid for package didn’t happen; when questioned…CG simply said that they were typo’s in the brochure and nothing was done. Simply said…the tours seemed overpriced, over booked, understaffed and poorly planned. You could tell they just showed up and tried to fake their way through it…all the way to the bank!!

REVIEW

Location of Tour

France

Your Location

Dubai

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Overall rating
1.2
Guide Quality
1.0
Hotel / Accommodations
2.0
Food
1.0
Bike Quality
N/A
Value
1.0
Customer Service
1.0

REVIEWED BY Judy Brandt

Never, ever use this company

Short non-cycling VIP Tour. Did not deliver as promised, guide charming but incompetent. Hotel location in Grenoble terrible, and no reason to circle back to Grenoble prior to Annecy. Spend much time following tour guide who wandered around asking people in town where the location was of whatever we were supposed to see. Just terrible.

REVIEW

Location of Tour

tour de France

Your Location

USA

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Overall rating
1.4
Guide Quality
1.0
Hotel / Accommodations
3.0
Food
1.0
Bike Quality
N/A
Value
1.0
Customer Service
1.0

REVIEWED BY Floridian

Etapes

I've done 3 etapes with Custom Getaways and felt they were first class. Great job all around. Good people and good organization.

REVIEW

Location of Tour

France

Your Location

Pompano Beach, FL

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Overall rating
4.4
Guide Quality
5.0
Hotel / Accommodations
4.0
Food
4.0
Bike Quality
4.0
Value
4.0
Customer Service
5.0

REVIEWED BY French groupie

Trip of a lifetime... Again

Had taken a first trip of a lifetime to the Tour de France. Enjoyed it so much that we came back for another trip; equally as good. From the booking process on through the trip the experience was first class. We're already contemplating our next trip!

REVIEW

Location of Tour

France

Your Location

USA

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Overall rating
4.5
Guide Quality
5.0
Hotel / Accommodations
4.0
Food
4.0
Bike Quality
4.0
Value
5.0
Customer Service
5.0

REVIEWED BY Olivier Gers

Won't use them ever again...

Really disappointed to write how bad the CG service this past weekend for the Etape was. I was looking forward to great time and great premium service (price surely was) from GC for the Etape du Tour I was riding with friends in France. But it seems that their favorite (and only) answer to any request was "NO". - Help me please with my bike not making it on the flight - "NO" - Get me coffee please at the private feed station as it will be pouring and cold on the course - "NO" - Can we switch restaurants for dinners please as the one we ate at the first night was bad and we realised without being told beforehand we would have dinner there every night - "NO" - And the best one (didn't happen to me, but to a friend), can I have a bit more water in my bottle for the rest of the race - "NO" Well guess what my answer will be if someone asks me to go on a Custom Gateways tour again...

REVIEW

Location of Tour

France - Etape du Tour

Your Location

Pau

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Overall rating
1.7
Guide Quality
1.0
Hotel / Accommodations
4.0
Food
1.0
Bike Quality
N/A
Value
1.0
Customer Service
1.0

REVIEWED BY Tom

GOING BACK AGAIN

I'm delighted to be heading back to the Tour with Custom Getaways. I too have taken a non-cycling trip with them and have been a bit surprised by previous posts as I've never experienced anything similar. Rather the guides have all been not just knowledgeable, but very personable and have been genuinely concerned with the well being of everyone. There were times when several groups came together and my opinion seemed to be that of everyone I interacted with. Point is; I've been delighted and happy to be going back in 2014!

REVIEW

Location of Tour

FRANCE

Your Location

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Overall rating
4.6
Guide Quality
5.0
Hotel / Accommodations
4.0
Food
5.0
Bike Quality
4.0
Value
5.0
Customer Service
5.0

REVIEWED BY Janine Dymond

Richmond World Championships-

REVIEW

Location of Tour

Richmond, Virginia

Your Location

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Overall rating
1.9
Guide Quality
1.0
Hotel / Accommodations
5.0
Food
2.0
Bike Quality
1.0
Value
1.0
Customer Service
1.0

REVIEWED BY rj

A great Etape du Tour trip

Many thanks to Custom Getaways for arranging an excellent trip not only for me but the family too. Chateau was fantastic. Much credit must go to Custom Getaways' staff whose bike and local knowledge meant that family managed to see me at about 5 diff locations including the finish plus some riding during the waits. Looking forward to 2016.

REVIEW

Location of Tour

France

Your Location

Was this review helpful to you?

Overall rating
4.8
Guide Quality
5.0
Hotel / Accommodations
5.0
Food
4.0
Bike Quality
N/A
Value
5.0
Customer Service
5.0